Cancellation and refunds
How to cancel, when we refund money and how the refund works. Sections 6 and 7 of our terms and conditions are decisive; this page summarises them.
Free error scan
The error scan costs nothing, ends after 14 days with the handover of the report and does not turn into a paid contract. You do not need to cancel, and there is nothing to refund.
How to cancel
- There is no minimum term unless your offer says otherwise. A different term is stated in the offer and takes precedence.
- You can cancel to the end of any month. We can likewise cancel to the end of any month.
- Cancellation must be in text form. An email to hello@fubexa.com is enough. We confirm receipt in text form and tell you when the contract ends.
- The right to extraordinary termination for good cause remains unaffected.
After you cancel
- Until the contract ends, you use FUBEXA as usual.
- On request, we provide you with your analyses in a common format beforehand.
- When the contract ends, we end our access to your systems and delete your data within 30 days, unless a statutory retention obligation prevents this.
When we refund
- Monthly fee on ordinary cancellation: you use FUBEXA until the end of the billing month you have paid for. There is no refund for that month.
- Monthly fee on extraordinary cancellation or cancellation by us: if you cancel for good cause, for example because we breach an essential obligation, or if we cancel without any cause on your side, we refund the monthly fee paid in advance pro rata for the period after the contract ends. This also applies if we have to cancel because of sanctions law, to the extent legally permitted.
- Duplicate or faulty charges: we refund them in full.
- Founding customers (§ 6(5) of the terms): if your first month-end close in FUBEXA ONE does not succeed, we refund the first monthly fee. Otherwise you cancel like any other customer.
- Right of withdrawal: we contract only with businesses, not with consumers. A statutory right of withdrawal for consumers therefore does not apply.
How and when we refund
- We refund to the payment method you paid with (credit card or SEPA account), through our payment service provider Stripe. We do not pay out to another account or in cash.
- The refund is made in euros (EUR), for the amount to be refunded including the proportionate VAT.
- We initiate the refund within 14 days after we have confirmed it. Depending on your bank, it may take a few more days to appear on your statement.
- To request a refund, write to hello@fubexa.com and quote the invoice number. We review the case and reply in text form.
Questions?
Write to us and we will reply in text form.
hello@fubexa.com
Phone: +90 544 853 93 52 (Turkey) · +44 7883 969880 (United Kingdom)
The full rules are in the terms and conditions (§ 6 Fees and payment, § 7 Term, termination and refunds). Terms and conditions