Frequently asked questions

No. FUBEXA only reads JTL-Wawi and DATEV – via the FUBEXA Connector, a small reader program for Windows, without creating, changing or deleting any record there. For the error scan we work with exports you give us. You make corrections yourself.

Via the FUBEXA Connector, a small reader program for Windows in your business. It only reads JTL-Wawi and DATEV and reports the data to FUBEXA. You can also import products and customers from Excel or CSV.

Before the error scan, we agree with you in writing where and by whom your order data is processed, in a data processing agreement (DPA). How this website processes data is explained in the privacy policy.

Your authorised users, and the FUBEXA team to the extent necessary for setup and support. Logins and changes in the cockpit are recorded in an audit log.

JTL-Wawi and DATEV, both read-only via the FUBEXA Connector for Windows. You import products and customers from Excel or CSV. FUBEXA does not connect to other systems; for the error scan, exports from them are enough.

Not necessarily. FUBEXA ONE takes over sales, warehouse and finance. If you work with JTL-Wawi or DATEV, both stay; FUBEXA only reads them and compares them with your sales contracts.

Setting up FUBEXA ONE takes about 2 hours by remote access. For the error scan, we allow three days for your exports; then our team checks the data.

Nothing. After 14 days you receive the list and decide. If you don’t decide, the scan ends automatically.

A list in euros: every discrepancy our team finds in your exports, with its amount, importance and a suggested correction. We go through it together with you.

No. The scan doesn’t commit you to anything. We only sign a contract if you want to use FUBEXA afterwards.

Yes. All prices are net, excl. VAT, which is added at the statutory rate. The offer is aimed exclusively at businesses within the meaning of § 14 of the German Civil Code (BGB).

No. Setup is included in the monthly price: it takes about 2 hours, by remote access with our team.

Yes. First you see FUBEXA ONE free of charge with sample data under your company name. With one click you then start 14 days of Pro with your own data – no payment details needed. The trial then ends automatically; you only pay if you book a package.

Prices are per store per month. The first store pays the package price, each additional store 50% less – for example, 2 stores on Plus: €129 + €64.50 = €193.50 a month, excl. VAT. From 6 stores, we’ll prepare an Enterprise quote for you.

No. FUBEXA ONE can be cancelled monthly. If you pay yearly, you pay less: Start €79, Plus €109 and Pro €149 per store per month.

Your data belongs to you. You can request a full export yourself in the app at any time – every table as CSV, every file in its original form – and it is ready within 24 hours. If we discontinue the service, you receive the complete export at least 90 days beforehand.

No. In the Pro package, FUBEXA ONE prepares payroll and creates an import file for DATEV LODAS or Lohn und Gehalt. Your tax adviser still runs the payroll itself.

A subscription to software as a service (SaaS): access to FUBEXA through a user account in the browser or in the app, plus setup and, depending on the package, support. Everything is digital; no goods are shipped.

After the contract is concluded, we send you an invoice with a secure payment link. There you pay by credit card (Visa, Mastercard) or SEPA direct debit, in euros (EUR). Card data is not stored by FUBEXA; it is processed by Stripe. We invoice monthly in advance; we do not currently offer annual prepayment.

By email to hello@fubexa.com, to the end of any month. The current monthly fee is not refunded, because you use FUBEXA until the contract ends. If you cancel for good cause, if we cancel without cause on your side, and for faulty charges, we refund – within 14 days of our confirmation, to the payment method you paid with. The details are on the “Cancellation and refunds” page.

We do not sell to, or provide services for, customers based in Russia or Belarus, in countries or territories subject to EU, United Nations or US sanctions or embargoes, or persons and organisations on EU, UN or US sanctions lists. We also sell only to businesses, not to consumers.

It answers questions about revenue, orders, stock, open items and cockpit alerts – by voice or text – and calculates every figure from your company’s data. The assistant is part of the cockpit in the Pro package.

For retail businesses with one or more stores that sell, stock and deliver goods – from specialist shops to multi-store chains. The cockpit (in the Pro package) is especially useful if you work with JTL-Wawi or DATEV alongside FUBEXA ONE. The offer is aimed exclusively at businesses.

No. FUBEXA does not make payments on the customer’s behalf and does not hold or transfer money. The FUBEXA Finanzen module only records payments: you enter them, FUBEXA analyses them.